The short version
We use information you submit to respond to you, schedule conversations and provide requested demos. Security logs protect the service. Google audience and advertising measurement loads only after you accept it, and declining does not limit the site.
1. Who handles the data
Yourcall operates this website and acts as controller for website enquiries and audience measurement. For a customer deployment, the legal entity, controller and processor roles applicable to that engagement are stated in the proposal, data-processing agreement and related contract.
Privacy contact: mathieu.istria@yourcall.ai.
2. Data, purpose and collection point
| When | Data | Purpose |
|---|---|---|
| Lead form | Email address, email type, inferred company website for business domains, optional company type, use case and call-volume band, source page and consented campaign attribution. When you explicitly share a calculator pilot brief, this also includes the declared source of the figures, the displayed calculator inputs and its illustrative results. An alternative-time request includes the email address and booking context. | Respond to the request, prepare the pilot-scoping conversation or suggest alternative meeting times. |
| Discovery call | Details submitted to Calendly, chosen slot and scheduling events | Schedule, administer and follow up on the requested conversation. |
| Voice demo | Audio and technical session data you voluntarily send. A personalised outbound link may carry an optional company label in a URL fragment: the browser processes it in memory and removes it before measurement or the voice-demo embed loads. An optional first name remains only in the sender’s suggested message and is not placed in the demo link. | Provide the real-time simulation and diagnose failures. Standard inbound demos use fictitious data. Do not share confidential, sensitive or personal information in the demo. |
| Site delivery and security | IP address, browser, device, request and error logs | Deliver, secure and troubleshoot the site. |
| Optional measurement | Page, CTA, form, calendar, voice-demo stage, controlled campaign-signal category and calculator interaction events; campaign or click identifiers; and device or approximate-location signals made available by Google. Form contents, calculator figures, demo transcripts, company names and email addresses are not sent to Google. | Understand acquisition and scheduled-call performance after consent. |
3. Legal bases
- Steps requested before a possible contract and legitimate interests in answering business enquiries.
- Legitimate interests in service security, fraud prevention and technical troubleshooting.
- Your consent for Google Analytics and advertising measurement. You can refuse or change this choice.
- Contract and documented customer instructions for data handled within a paid Yourcall deployment.
4. Service providers
Depending on what you use, information may be handled by hosting and security providers, FormSubmit for lead-form delivery, Calendly for scheduling, LiveKit and associated infrastructure for the voluntary voice demo, and Google for audience or advertising measurement after consent. External fonts, images or integration assets may also cause your browser to request a file from their host.
Provider, hosting, subprocessor and transfer details for a proposed production deployment are supplied through the current security and procurement pack. Integration availability or marketplace status should not be inferred from a logo on this site.
5. Retention and transfers
Information is retained only for the period needed for the purpose above, legal obligations, dispute handling and security. The period depends on whether the interaction remains an enquiry or becomes a customer relationship. You may request the applicable period for your record. Production conversation retention is defined in the customer agreement and deployment settings.
Some providers may process data outside your country. Where required, Yourcall and its providers rely on recognised transfer mechanisms and contractual safeguards applicable to the service in question.
6. Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection, and withdraw consent without affecting earlier processing. You may also complain to your competent data-protection authority. Send requests to the contact above; we may need to verify identity before acting.
7. Measurement choice
Your choice is stored locally in your browser under yc_measurement_consent_v1. After consent, first- and last-touch campaign attribution is stored under yc_attribution_v1 for no more than 90 days. Choosing “continue without measurement” prevents Google measurement scripts from loading and removes that attribution record. Clearing browser storage resets the choice.
8. Changes
We may update this notice when the website, providers or legal requirements change. The date above shows the latest revision.