Grounded in the rooms, rates, crossings, tables and policies you approve, Yourcall answers within a defined scope and can guide guests toward bookable options when connected to relevant availability. Answer quality and response speed are validated in your pilot environment.
Sometimes a guest wants the opening hours; sometimes they need help choosing a room. Yourcall supports both journeys in one interface, within the knowledge, data and actions you configure.
Configured on your rooms, rates, policies and tone, with guardrails that define what the assistant may answer, recommend and action.
Tone, vocabulary and property knowledge are calibrated with your team, so the experience feels consistent with your house from the first message.
Asks qualifying questions, narrows the eligible choice using connected availability and guides the guest toward an offer through the booking journey you approve.
Can suggest an eligible room upgrade, late check-out, breakfast or spa add-on when configured signals and commercial rules make it relevant.
When a configured limit is reached, the assistant can route the conversation and permitted context to an approved human channel.
Deploy it on the website pages and booking steps you approve.
The Yourcall chatbot is configured from material you approve: website content, room and rate pages, FAQs, cancellation policies and brand guidelines. That content feeds a retrieval layer with rules for missing, conflicting or sensitive information. Answer quality is tested on agreed scenarios before broader use.
As the conversation progresses, the agent classifies the request within the configured scope. It can answer factual questions from approved knowledge, then qualify booking intent and narrow eligible options when connected availability is available. The actions and offers it may present are limited by your business rules and system permissions.
Conversations can be logged to your connected system and checked against handoff rules. When an approved threshold is met, such as booking value, VIP status or an unresolved complaint, the thread can be routed with the permitted transcript and detected intent. Routing behaviour is validated with your integration and team availability.
A brand-configured chatbot can support booking journeys, not just routine questions. Within an approved scope, it can identify booking intent, guide a guest toward an eligible option and route sensitive or exceptional requests to the team. Its value should be measured on your website through answer quality, response latency, assisted bookings, qualified handoffs and agreed resolution outcomes.
Tone, vocabulary, approved phrases and prohibited language are calibrated during onboarding. Brand fit is reviewed with your team on representative conversations before the assistant reaches a wider audience.
When connected to approved availability and rate data, the chatbot asks qualifying questions, narrows options by need and budget, and returns an offer the guest can book. Guardrails and hand-off rules define what it may recommend or confirm.
The agent can use configured signals and eligibility rules to present an approved room upgrade, late check-out, breakfast or spa add-on. Offer frequency, wording and exclusions remain under your control.
Hours, access, parking, cancellation and policy questions can be covered from approved content across the availability window you configure. Resolution rate, answer quality and response latency are measured during the pilot.
On configured pages, the assistant can preserve permitted context as a conversation moves from the home page into the booking funnel. Your team can receive a unified thread when the connected system and retention settings support it.
Escalation rules can trigger on value, complexity or customer tier. The approved integration can pass permitted transcript excerpts, detected intent and a suggested next step; routing time and available context are validated in your setup.
The chatbot can connect to approved booking, support and messaging systems so selected conversations become structured records and recommendations can use authorised data. Connector coverage, permissions, data freshness and write behaviour are validated for your environment; compatible custom systems may use an API or webhooks.
The website widget handles the conversation; the booking engine or PMS remains the source for availability and confirmed actions. When that connection is not enabled, the assistant should link or hand off rather than imply that a booking was completed.
Rule-based bots work from scripted decision trees and can struggle with unanticipated phrasing or requests for advice. General-purpose AI chatbots may handle language more flexibly, but without approved property data and action permissions they should not recommend specific availability or change a booking.
Yourcall is configured around your rooms, rates, policies, brand rules and authorised actions. Within that scope it can move from answering to qualifying and guide a booking journey, while routing cases that require human judgement. A pilot compares answer quality, assisted conversion and handoff outcomes against your current experience.
Many generic chatbots rely on a fixed FAQ or broad model knowledge. Yourcall is configured from the rooms, rates, policies, tone and actions you approve. Within that scope, it can answer routine questions, qualify booking intent and guide a guest toward an eligible option. Answer quality and brand fit are validated with your team before wider use.
The chatbot can be embedded on the website pages you select, from the home page to the booking funnel, on desktop and mobile. Conversations can be logged as a single thread according to the connected system, permissions and retention settings you approve.
When connected to the relevant availability and booking data, it can qualify the need, suggest an eligible room, crossing or table, present an approved upgrade and guide the guest to a bookable offer. The available actions and recommendations remain limited by your rules and system permissions.
Share your website and the first scenario to cover. We configure an agreed pilot scope, then measure answer quality, response latency, assisted bookings, handoffs and other agreed outcomes in your environment before you decide whether to expand.
Handoff triggers can be configured by value, complexity or customer tier. When a trigger is met, the chatbot can pass the permitted transcript and context through the approved integration; routing time and human availability depend on your operating setup.
Share your work email and the first guest scenario to cover. We define a controlled evaluation with agreed content, permissions and success metrics for your environment.