Use case
Inbound reservations, support overflow, outbound upgrades or another clearly bounded workflow.
Pricing inputs
Six questions define a credible proposal.
Conversations
Expected monthly calls or messages, seasonality, average duration and peak concurrency.
Where it runs
Voice, chat, WhatsApp, email, social or an approved combination of channels.
Integration depth
Data the agent must read, actions it may write and the environment or middleware involved.
Languages and voice
Language coverage, brand calibration, knowledge scope and conversation complexity.
Support and control
Reporting, review cadence, escalation ownership and procurement or security requirements.
Proposal clarity
What the commercial document should spell out.
A buyer should be able to separate platform usage from implementation assumptions and optional expansion.
Deployment scope
- Included channel, line, campaign or property
- Expected usage and overage treatment
- Languages and supported hours
- Knowledge and conversation-flow setup
- Integration actions included in scope
Operating scope
- Testing and acceptance criteria
- Reporting and review access
- Support and change process
- Telephony or third-party dependencies
- Expansion path and commercial triggers
Build the business case
Compare cost with the current operation.
Price is useful only beside the revenue, labour and service outcome the deployment is expected to change.
| Cost or value driver | Measure before pilot | Measure during pilot |
|---|---|---|
| Unanswered demand | Missed and abandoned calls | Calls answered and qualified |
| Booking revenue | Phone booking intent and value | Bookings or opportunities recovered |
| Team capacity | Minutes spent on repetitive calls | Calls resolved without manual handling |
| Service quality | Wait, callback and transfer patterns | Resolution, escalation and error rate |
| Seasonal scale | Peak staffing or outsourcing cost | Volume handled at peak |
FAQ
Yourcall proposal questions answered plainly.
How do I get a Yourcall price?
Start with one line, campaign or workflow and share expected monthly call volume, peak concurrency, languages, telephony, systems and required operating controls. Yourcall then prepares a scoped proposal with its assumptions stated.
What does a Yourcall proposal include?
The proposal identifies the included workflow, usage assumptions, channels and hours, languages, telephony dependencies, integrations, implementation work, support, reporting, acceptance criteria and the treatment of expansion or overages.
Can we start with a limited Yourcall pilot?
Yes. A narrow pilot around one line, campaign or workflow is the recommended starting point. Its proposal should define the baseline, success measures, escalation rules, limits and decision criteria for expansion.
How is integration work priced by Yourcall?
Connector availability, system version, read and write permissions, middleware, testing and custom work are reviewed during scoping. The proposal states which integration actions are included and how additional work is treated.